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How to Play Music on Hold iPhone

iPhones are some of the most popular devices in the world, and it’s natural that many businesses are adopting them, including for their phone systems. Great customer service begins with a good phone experience and one way to improve that is to use music on hold. Here in this article, we will guide you through various ways you can play music on hold on your iPhone.

Video Tutorial:

What’s Needed

To play music on hold, you need an iPhone with a phone plan, and a phone system that supports this feature. A phone system with a music-on-hold feature is always nice to have, but don’t worry if you don’t have one. You can use some third-party apps to help you.

What Requires Your Focus?

A few things to keep in mind before you start playing music on hold:

  • The music you choose should be appropriate for your business and customer base.
  • Make sure the music volume is low and does not overwhelm the caller.
  • Ensure that you have the proper licenses to play the music you choose.

Different Methods to Play Music on Hold iPhone

Method 1: Using VoIP Apps

VoIP (Voice over Internet Protocol) apps can give you an easy solution.

Steps:

  1. Download and install a VoIP app like Google Voice or WhatsApp on your iPhone.
  2. Set up the app with your phone number.
  3. Start a call using the app and put it on hold.
  4. Choose a song or playlist from your iPhone’s music library.
  5. You may need to increase the volume of the music.
  6. Go back to the call and your music should start playing on hold.

Pros:

  • Easy and quick to set up.
  • Many VoIP apps are free to download and use.

Cons:

  • The music quality depends on the app you use.

Method 2: Using a Professional Phone System with Music on Hold Feature

Some professional phone systems have a built-in music-on-hold feature.

Steps:

  1. Get a professional phone system with music on hold feature.
  2. Upload approved music files to your phone system.
  3. When someone is put on hold, the music automatically plays.

Pros:

  • The music quality is better and customized to your business.
  • You can upload your own music libraries specific to your callers and business.

Cons:

  • You need to invest in a professional phone system and pay a monthly fee for the feature.
  • The system may require technical skills to set up.

Method 3: Using a Third-party App

If you do not have a VoIP app or a professional phone system with a music-on-hold feature, you can use a third-party app.

Steps:

  1. Download and install a third-party app like Onhold Studio or iHold Music on your iPhone
  2. Create an account and add your phone number to it.
  3. Choose a music option from the given collection or upload your own music files.
  4. Start the call on your iPhone’s built-in phone app.
  5. Push the Hold button and the third-party app will take over the call, and play your music selection.

Pros:

  • Several third-party options offer free trials or a low fee.
  • You can choose from a wide selection of music libraries.

Cons:

  • You need to invest a monthly fee to use the app.
  • The third-party app may not support all phone systems.

Why Can’t I Play Music on Hold?

Here are some reasons that could be affecting why you can’t play music on hold:

1. Your Phone System Does Not Have the Music on Hold Feature

Fix: You can use third-party apps or buy professional phone systems with the music-on-hold feature.

2. Your Music Volume Is Too High

Fix: Lower the volume so that it doesn’t distract the caller.

3. You Don’t Have the Rights to Play Music

Fix: Purchase the rights to play music or use royalty-free music.

Implications and Recommendations

Playing music on hold has several implications for businesses:

  • Increase customer satisfaction by reducing wait time frustration.
  • Promote and advertise business to customers while they wait.
  • Help sales teams qualify and identify leads with the data collected during the call.

If you haven’t tried using music on hold in your business, we recommend you give it a try!

5 FAQs about Playing Music on Hold iPhone

Q1. Do I need to pay for every music library I use?

A1. No, you don’t. Look for royalty-free music libraries on the internet or use your own music selection.

Q2. Will playing music on hold increase my phone bill?

A2. This will depend on your phone system and mode of playing music. Some methods may consume data and increase phone costs.

Q3. Can I use Spotify for music on hold?

A3. No, you cannot. Spotify does not allow the use of their music for commercial purposes, which includes playing them on hold.

Q4. How long should the music on hold be?

A4. Music on hold should be long enough to fill the time your customers are on hold. A minute or two of music can help soothe calls waiting on your line.

Q5. Is it important to have music on hold for my business?

A5. Yes, it is. Music on hold can keep customers engaged and reduce their wait time frustration. It could even convert a lukewarm customer to a solid lead.

In Conclusion

Playing music on hold on your iPhone can add a touch of professionalism to your business. Whether you choose to use a VoIP app, a third-party app, or a professional phone system, be sure to customize the music, keep the volume low, and make sure you are legally authorized to use the selected music.